We use the information you provide to us only for the purpose of providing services to you. We do not sell or rent your information to anyone, even if you no longer use our services.
We use the information you provide to us only for the purpose of processing your information returns. We do not and never will sell or share your information with anyone unless required by law, even if you no longer use our services.
Collection of Information
We collect information from our users at several different points, including, but not limited to, the following:
Information You Provide to Us
Before you can use the services on the site, we ask that you sign up for a free account with us and provide us with your personal information, including your first name, last name, email address, and password. We store this information so that you can access our site securely using your email address and selected password.
If you hire us to perform information returns services on your behalf, we will use the information that you provide, including personal information, only to perform the services that you request. Except as described herein, we neither disclose tax return information to third parties nor use it to market third parties’ products and services. For our records, we may, in our sole discretion, retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement. If you request that we file tax returns on your behalf, you understand that upon its filing, we no longer have any control over the return or the purposes for which the receiving governmental agency may use it.
We retain any information that you provide during any correspondence with us through the site, email, or other direct contacts.
Surveys & Contests
From time to time, our site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to disclose this information. Information requested may include, but is not limited to, contact information (such as name and shipping address) and demographic information (such as zip code and age).
Passively Collected Data
Our hosting providers or we may also automatically log certain “passively collected data” when you visit our site, including the files and directories you access on the site, if you follow a link to the site, the URL of the page containing that link, the IP address of your computer or mobile device, the internet hostname associated with your IP address, your internet service provider and your approximate geographical location (both of which can sometimes be determined from your IP address), and the types and versions of your web browser and computer or mobile device operating system.
We also use Google Analytics to track user behavior. Please click here for more information on how Google uses data when you use Google’s partners’ sites or apps.
We may combine your actively submitted or passively collected data with data from other site users to produce “aggregated data.” Aggregated data do not identify individual site users.
Information from Minors
We do not knowingly solicit or receive any information from minors.
Use of Information
Actively Submitted Data
We use actively submitted data (including any personal information you submit) for the purposes we describe when we collect the data. For example, if you request to reset your password for our website, we will use the information you provide to send you a link to reset your password. We also use actively submitted data to communicate with you about our site and about the services we offer. We may also combine your actively submitted data with actively submitted data from other site users to produce aggregated data (as described below).
Passively Collected Data
We use passively-collected data to monitor and improve the functioning of this site and to customize this site for you. For example, we may use your IP address to diagnose a network connection issue.
We use aggregated data to monitor and improve the functioning of our site. We also use aggregated data to understand the audience for our services. For example, we may calculate the number of hits or unique visitors to a page of the site.
Do Not Track Disclosures
Some Internet browsers may be configured to transmit “Do Not Track” (“DNT”) signals to the online services that you visit. We currently do not change our tracking practices in response to DNT or similar signals from users’ browsers.
Our third-party partners, such as web analytics companies and third-party ad networks, may collect information about you and your online activities when you visit our website. These third parties may also not change their tracking practices in response to DNT or similar signals from users’ web browsers, and we do not obligate them to do so. We use Google Analytics for our web analytics. Google Analytics offers an opt-out browser add-on to opt out of your usage data being included in our Google Analytics reports that can be obtained by visiting https://tools.google.com/dlpage/gaoptout.
Restrictions on Disclosing Information to Third Parties
We are not in the business of selling or renting your personally identifiable information to others. We do not reveal personally identifiable information about you to third parties for their independent use without your prior authorization unless:
(1) the information needs to be disclosed in order for us to provide services to you.
(2) the information is required to be provided in order for us to comply with any law or regulation, to enforce our User Agreement or other agreements we have with you, to detect or prevent criminal activity or fraud, or to protect our rights, property, or safety, or the rights, property, or safety of others.
(3) the information needs to be disclosed to our agents, affiliates, vendors, or service providers who perform functions on our behalf.
(4) we or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, in which case information may be one of the transferred assets.
Security Measures to Protect Information
We restrict access to personal information collected about you at our site to our employees or others who need to know that information to provide services to you or in the course of conducting our normal operations. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via our site. We protect our databases with various physical, technical, and procedural measures, and we restrict access to your information by unauthorized persons.
It is also essential for you to help protect against unauthorized access by logging off our site each time you finish using it.
Inapplicability of Privacy Policies of Any Linked Sites or Other Third Parties
General Data Protection Regulation Support:
The following provision applies with reference to the General Data Protection Regulation (GDPR). We are based in the United States, and any personal data collected from this website will be transferred and processed within the U.S. If you are a data subject, as defined by the GDPR, within the European Economic Area, we provide limited GDPR support to your transaction. Please read the limitation below. If you do not agree to this limitation, do not provide us with personal data.
Your rights as a data subject may be subject to certain limitations and restrictions. You may exercise your rights as a data subject by contacting us in writing at support@eFile360.com. When you make a request, we may require certain documentation to be able to verify your identity before we can process your request. This cooperation is necessary to exercise your rights under the GDPR.
Data Subject Rights to Personal Information:
If you have signed up with us as a user of our system, you have the right to view, edit, and/or delete the information obtained by us during the sign-up process. To manage or delete your personal information used to create your account, please visit the Personal Information page under Manage account.
If you have not signed up with us, we may still receive your personal information from a client of ours who provides us with your information for information returns filing purposes. We cannot share that information with you directly or delete your information on your request. You must contact the entity that has provided us this information, and they, in turn, can request us to remove your information under the governing laws.
PLEASE NOTE: Personal information provided either by you or on your behalf for the purpose of filing tax returns is subject to required retention periods prescribed by federal and state laws (maximum of four years) and cannot be deleted before the expiration of all required retention periods. We conduct periodic reviews to ensure that personal information relating to filed returns is securely erased within one (1) year after the expiration of the required retention period.
Sensitive personal information: we only collect information that is commonly referred to as "sensitive personal information" under GDPR as it is required by the law and needed to provide our clients with electronic filing services. If you disagree with this practice, please do not provide sensitive personal information to us.
Conditions of Use, Notices, and Changes to Our Privacy Statement
We monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage to the web service. Use of our website constitutes consent to such monitoring and auditing. Unauthorized attempts to upload information and/or change information on this website are strictly prohibited. They are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.